Queen Vegas Overview
Queen Vegas is an online casino that has been a prominent name in the industry for several years. The website claims to offer over 800 games from some of the top software providers around, which can be played using a mobile device or Queen Vegas PC. As we explore further into this review, you will find out if Queen Vegas truly lives up to its promise and whether it is worth giving your time to.
Brand History
Queen Vegas has been operational since 2012, making it one of the more established names in the industry. The company behind it claims to have a team with many years of experience in online gaming which they say helps them better understand what players want from their online casino. They offer games on a wide variety of subjects including slots, card and table games and video poker.
Registration Process
To start using any feature or game offered by the website you’ll need to create an account first. Registration is a simple 3-step process that requires providing some personal details such as your name, email address, date of birth, telephone number and country of residence among other things. These steps include:
- Choose Your Country
- Fill in the registration form with required information
- Validate Email/Phone
Account Features
After you have registered for an account on Queen Vegas, it is quite straightforward to manage your details or add a payment method through the ‘My Account’ section of their website. Here are some things that can be managed from this area:
- Details
- Personal info
- Login details (email & password)
- Security settings
- Deposit/Withdrawal information
- View transaction history
- Add a new payment method
Bonuses
Queen Vegas offers several types of bonuses, including free spins and deposit match promotions. It is necessary to review the terms of each bonus as they have different requirements which need to be met before any winnings can be withdrawn from your account.
- First Deposit Bonus : New players at Queen Vegas are able to claim up to 150% first deposit match with a total of £200 bonus, subject to some conditions.
- Second and Third Deposit Match Bonuses : Existing customers who have already played and deposited cash into their account on Queen Vegas get another chance at getting additional cash by making second or third deposits, which can be matched up to 75% (for the 2nd) and also 50%. Each with respective max bonus payouts of £100 & £50 respectively.
Payments and Withdrawals
You are able to make payments into your Queen Vegas account using a wide range of methods including some payment cards like Visa, Mastercard. The process for making deposits is straightforward; just select the amount you wish to transfer, fill in the relevant details and confirm your choice.
Withdrawal limits begin at £20.
Game Categories
As mentioned before, there are over 800 games on offer here so it’s likely that no matter what type of game you prefer or skill level you have you will be able to find one which suits. The types of categories available include:
- Slots
- Classic slots
- Video slots
- Card and Table Games
- Blackjack
- Baccarat
- Roulette
- Video Poker
Software Providers
The casino uses the popular Microgaming software suite, giving players access to thousands of high-quality games across a wide variety of categories.
Mobile Version
It is simple enough to play on your phone as well – you can do this via their website using any browser or through an app which they also have.
Security and License
The site has been licensed by the Kahnawake Gaming Commission, meaning it must follow all relevant regulations in order for continued operation.
Customer Support
There’s a live chat section on Queen Vegas where you can ask questions in real time; however this is usually only available Monday to Friday 6am-10pm UK Time. There are phone numbers and an email address provided as well which could be used outside these times, or alternatively if you want to resolve issues yourself there is also a FAQ page available on the site.
User Experience
Navigating around Queen Vegas isn’t especially difficult with some nice animations that spruce up the home page; however not all games can be played within it due to reasons like browser type and version. The main complaint of any potential player about this website will probably be the navigation menus – they do tend to clutter up a lot sometimes.
Performance
You should have no problems loading up the web interface on even slower connections, with game loading times relatively average in comparison to what other sites are offering at present time.
In conclusion while there’s obviously room for improvement (although nothing drastic) overall Queen Vegas provides an excellent gaming experience with its massive collection of games and also offers good assistance options via phone or live chat that can resolve most issues – although one might note the limitations on support hours do require a certain level of patience.